Customer Care & Guarantees
Refund, Return & Cancellation
Yugika Foods Private Limited · Last updated: 26 October 2026
We want you to be completely happy with every bottle. Because our products are 100% pure cold-pressed edible oils, returns work differently from clothing or electronics. This policy explains exactly what we do, how we protect you, and how fast resolutions happen.
1. Summary
Cancel any time before the order is handed to the courier for a full 100% refund.
For food hygiene and safety reasons, we cannot accept returns of opened, used, or unwanted items.
If an item arrives damaged, leaking, wrong, or expired, we will replace it or refund you in full. Report within 48 hours of delivery.
Approved refunds are sent directly back to your original payment method within 5 to 7 business banking days.
2. Cancellation
Before your order is shipped
You can easily cancel an order while it is still in processing status. The full amount paid by you, including any applicable shipping charges, will be refunded immediately. If a coupon code was applied, it is released back to your account where promotional terms permit.
After your order is shipped
Once an order has been packaged and handed over to our delivery courier partner, it is in transit and cannot be cancelled online. If you need to refuse delivery, please contact us first at yugikafoods@gmail.com so we can provide specific guidance. (Please see Section 6 regarding refused shipments).
Unpaid orders
If payment is not completed during checkout, the order is temporarily reserved for a brief duration and then automatically cancelled, with all stock released back into inventory. No charges are applied to unpaid orders.
3. Returns and Replacements
- The bottle, can, jar, or tin arrived physically broken, cracked, or leaking.
- You received an incorrect item or different size from what was ordered.
- An item was missing from your parcel shipment.
- The product is expired or presents an verified quality defect upon delivery.
- Bottles or containers that have been opened, broken seal, or used, unless a verified manufacturing defect is established.
- Change of mind after delivery, or personal taste/aroma preference. Authentic Kachi Ghani cold-pressed mustard oil possesses an inherently pungent aroma and strong natural profile; this pungency is an authentic hallmark of purity, not a defect.
- Damage caused after successful delivery, such as exposure to direct sunlight, high heat, dropping, or improper home storage.
- Issues or damage claims submitted after 48 hours from the time of carrier delivery.
4. How to Report a Problem
To ensure speedy processing of replacement bottles or refunds, please follow these four simple steps:
Report within 48 hours: Email us at yugikafoods@gmail.com or call +91 9058704491 mentioning your Order Number.
Provide photo / video evidence: Attach clear photos of the product bottle, the label with batch number & dates, the outer packaging, and the courier shipping label. For cases of leakage or missing items, an unboxing video is especially helpful.
Keep packaging intact: Please retain the item and original packaging until we confirm resolution; our logistics team may schedule a reverse pickup inspection.
Fast team review: Our quality and customer care team reviews every inquiry and replies with resolution details within 2 business days.
5. Refunds
| Situation | What You Receive |
|---|---|
| Cancelled before shipping | Full 100% refund including shipping charges |
| Damaged, wrong, missing, or defective item (approved) | Free replacement delivered, or full refund including shipping if you prefer or if item is out of stock |
| Order lost in transit or undelivered (RTO) | Full refund or free reshipment (your choice) |
| Failed payment where money was debited | Automatic reversal by your bank or payment provider, normally within 5 to 7 business banking days |
- All refunds are credited exclusively to the original payment method used during checkout (Credit/Debit Card, UPI, Net Banking, or Wallet). For fraud prevention and compliance reasons, we cannot issue refunds to alternate accounts or third parties.
- Settlement Timeline: We approve and trigger refunds immediately upon validation. Your issuing bank or payment gateway typically takes 5 to 7 business days to reflect the credited amount into your account statement.
- You will receive an automated email notification with the payment reference ID when the refund is initiated. If the credit does not appear after 7 business days, reach out to your bank with the reference ID or email us so we can trace it.
- Coupons and promotional discounts are refunded in exact proportion to the net amount actually paid.
6. Refused or Undelivered Parcels
If a parcel is refused at the doorstep without a valid documented reason, or if a shipment returns to us because an incomplete/incorrect shipping address was provided or no recipient was available after multiple courier delivery attempts, we will issue a refund for the product value once the package is received back at our facility. Return shipping and original courier freight charges may be deducted from the refund in such circumstances.
7. Our Right to Decline
Yugika Foods reserves the right to decline any cancellation, return, or refund claim that falls outside the boundaries of this policy, lacks the necessary photographic or video verification requested, or appears to involve intentional fraud or repeated policy abuse. In any such instance, we will provide a clear, transparent written explanation of our determination.
8. Contact Us
Yugika Foods Private Limited
For unresolved complaints or escalations, please refer to our designated Grievance Officer details in our Terms & Conditions.